Unfortunately, it is not possible to combine orders or add items to an existing order. If you would like all your items to be delivered together, you will need to cancel your order(s) and place a new order which contains all the items you require.
We are unfortunately unable to redirect orders once your items have been dispatched. Therefore, please ensure you provide a suitable shipping address for the specified delivery times.
Once your order has been shipped, you will receive email confirmation of your shipping details and a tracking number. If you have registered, you will be able to view and track the status of your shipment by signing in and selecting My Account followed by Order Status.
No, you can shop at Art on Fashion® without creating an account.
However, register with us and you'll be able to enjoy the following benefits through your Art on Fashion® account:
Due to the high value of the goods that we sell, we require proof of delivery for all orders. This means we are unable to authorise packages to be delivered without a signature.
Art on Fashion® does not store any payment details. When you purchase a product/s from us please enter your payment details when you go to checkout.
Art on Fashion®, like offline shops, offers seasonal sales. There are links to the SALE page from the CLOTHING page in the top navigation bar. Please note that Art on Fashion® cannot guarantee that its prices will be equivalent or equal to offline and online boutiques when they go on sale. Also, due to the exclusive nature of our stock, we can't guarantee that an item will still be available for purchase late in the season.
You can change the to your currency in the bottom of each page. We only accept the following currencies:
All items are in stock unless "Sold Out" is displayed. Please be aware that even if an item is in your shopping bag, it can still be bought by another customer until you have completed your order.
If the product you want to buy is out of stock, please email firstname.lastname@example.org to find out if there is a waiting list for that item (you will need to be a registered user). Waiting lists are only available for current season collections that have sold out, and do not apply to sale items.
You can also register interest for items previewed in our editorial features, and will receive email notification when they arrive in stock.
Shopping at Art on Fashion® is easy:
Free returns under 5kg
UPS or FedEx courier collections/over 5kg
Art on Fashion® offers the following delivery options:
After you place your order, you will be sent an email confirming that it has been received.
Your card will only be debited at time of dispatch. In the rare instance that any of the items you have ordered are not available, we will contact you by email and will only charge your credit card for the value of the items in stock.
At Art on Fashion®, your personal online security is important to us. We use the latest SSL encryption technology to store and safely transmit your personal and credit card information through our systems. All orders are processed through a secure checkout system provided by Realex. Additionally, for your safety and protection, we will confirm that the billing address you provide matches the address on file with your credit card company.
For additional security, we have introduced MasterCard® SecureCode. This service enhances your existing Maestro card against unauthorised use by prompting you for a private password every time you make a purchase with us. To use this service, you must first register with the bank or other organisation that issued your card. To find out more click here to visit the MasterCard® SecureCode - www.mastercard.co.uk/securecode.html
All items are insured against theft and accidental damage whilst in transit from Art on Fashion® to the shipping address. Once your items have been delivered to the specified delivery address and signed for, they are no longer covered by insurance.
If your box is damaged upon arrival, we recommend that you either refuse the delivery, or make a note when signing for it that you are accepting a damaged box.
Please be assured that your personal information is kept private and confidential and at no point will we sell or pass this on to a third party.
To register at Art on Fashion®, we will need to know your name, mailing address and email address. When processing your order online we require your billing address, shipping address, telephone number, credit card number and expiration date. If necessary, these details may be shared with a credit reference agency to verify your order.
Please note that artonfashion.com may use your contact details to inform you of the latest arrivals from your favorite artists and fabulous new services via email. If you would prefer not to receive these updates, please email email@example.com
If you have forgotten your password, click here to change it or follow the 'FORGOT YOUR PASSWORD' instructions on the ‘LOG IN’ page. For security reasons we are unable to send your password via email
Registered customers who have cookies enabled will be automatically recognized when they visit Art on Fashion® - your name will appear in a welcome message at the top right hand corner of the website. You will be able to access your Wishlist and then add or move items, register interest for pieces not yet in stock or request item updates without signing in to your account.
When you proceed to purchase you will be prompted to enter your email address and password and review your shipping and payment details before completing your order. Please note that registered customers will be recognized for 14 days. After this time, users will be prompted to sign back in to their account.
Your order will be delivered to you in our luxurious signature black branded boxes which not only look fabulous, but make the perfect storage solution.
Please note that all sale orders will be shipped in basic packaging.
We accept Visa, MasterCard, American Express, Delta, Maestro credit and debit cards. Please note that we do not accept any other methods of payment apart from those listed above.
We aim to dispatch all orders within 24 hours. Estimated delivery times are to be used as a guide only and commence from the date of dispatch. Art on Fashion® is not responsible for any delays caused by destination customs clearance processes.
Once your order has been shipped, you will receive email confirmation of your shipping details and a tracking number. If you have registered, you will be able to view and track the status of your shipment by signing in and selecting My Account followed by Order Status. If you are not registered, why not sign up now so you can track future orders?
Art on Fashion® ships to the following countries:
If you are interested in ordering from a location outside of these countries please contact us at firstname.lastname@example.org to see if we can help with your inquiry.
All products are sold by the international sizing scheme. Simply click on the ‘SIZE GUIDE’ link which you will find on every product page.
As fit can vary by style, we have also provided the actual dimensions of each product for you to compare with your own body measurements – see ‘DESCRIPTION’.
In addition, our customer care team can answer all your questions on sizing and fit - simply email email@example.com or call us on +44 (0) 845 6090437 for advice.
If your order has been sent to a destination within the EU, all sales taxes will be refunded. Outside the EU, customs duties and sales taxes are non-refundable. However, you may be able to recover these by contacting your local customs bureau directly.
Please be aware that it can take up to 10 days for the refund to appear in your account.